Product Policies

If you have questions or concerns, please do not hesitate to contact us via email or give us a call during store hours at 1.800.Haydens (locally at 622.1228).

If you'd like an immediate answer to a question or concern, you may be able to find an answer below or on our FAQs section of the site.

Information On Our Website

Hayden Jewelers makes every attempt to ensure that our online catalog is as accurate and complete as possible. We reserve the right to correct, update, modify or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. HaydenJewelers.com, affiliates or employees shall not be held liable for any indirect, incidental, punitive or consequential damages arising directly or indirectly from the use of any of the information contain in or received from this site.

In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Hayden Jewelers states that carat total weight in all purchases may vary 0.05 carats from stated weight.

We display the dimensions of our products based on the information received from our manufacturers. Also, for each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.