Terms and Conditions

10-Day Satisfaction Guarantee

Within 10 days of any purchase, we will refund 100%. The item must be in a new and unmodified condition and accompanies by all boxes as well as the original sales receipt.

Returns are simple, but are subject to the following rules:

    ▪    The item must be received at Hayden Jewelers within 10 days from the date of shipment of your order. Any items received after 10 days from the shipment date will not be accepted for refund.

    ▪    Items that have been custom made, custom ordered, resized or engraved are not eligible for return or exchange.

    ▪    Each item must be returned in the same condition as it was sent, unworn and undamaged. Diamonds and jewelry are visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. All watches returned for refund or exchange must be unblemished and must have the sales tag still attached (if applicable); otherwise the item will not be accepted for refund or exchange. Damaged goods due to client negligence will not be accepted for refund.

    ▪    If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a $250 replacement fee. If the certificate is not returned, the cost of replacing it will be charged.